Privacy Policy

This Privacy Policy explains how Mamluk Pvt Ltd ("Mamluk," "we," "us," or "our") collects, uses, shares, and protects your information when you use the Mamluk mobile application (the "App") and the grocery ordering and delivery services we provide through it (the "Services").

By creating an account or placing an order through the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

1. Who we are

The App is operated by Mamluk Pvt Ltd, located at 1317-D, EC Road, Manamelkudi – 614 620, India. We provide an online grocery ordering and home-delivery service operating in India. If you have any questions about this policy, you can reach us using the details in the Contact us section below.

2. Information we collect

We only collect the information we need to take and deliver your grocery orders.

2.1 Information you provide to us

When you create an account and place orders, we collect:

• Account details — your name, phone number, and email address.
• Login credentials — your password (stored in a hashed, non-readable form).
• Delivery details — your delivery address(es).
• Order details — the items you order, order history, and any notes or instructions you add to an order.
• Payment method preference — the payment option you select for an order (for example, cash on delivery).

2.2 Payment information — what we do not collect

We do not collect or store card numbers, bank account details, UPI IDs, CVV/security codes, or any other financial account credentials. Payment for your order is made at the time of delivery, directly to the delivery person, using the method you selected. The App only records which method you chose, not any financial credentials.

2.3 Information collected automatically

When you use the App, our servers receive limited technical information needed to operate and secure the Service, such as your device type, operating system version, app version, and basic request logs. We do not use third-party advertising or analytics services, and the App does not collect your device location.

3. How we use your information

We use your information to:

• create and manage your account;
• receive, verify, process, and deliver your grocery orders;
• contact you about an order (for example, to confirm details, arrange delivery, or resolve a problem);
• maintain your order history so you can reorder and so we can provide support;
• operate, secure, troubleshoot, and improve the App and Service; and
• comply with our legal obligations.

We do not use your information for advertising or marketing profiling, and we do not sell your personal information.

4. How we share your information

We share your information only as needed to provide the Service, and only with:

• Our delivery personnel, who receive your name, delivery address, phone number, and order details so they can deliver your order and collect payment.
• Our customer care and operations staff, who verify and process your order through our internal system.
• Service providers that help us run the App (for example, server/cloud hosting and messaging providers). These providers may only use your information to perform services for us.
• Legal and safety, where we reasonably believe disclosure is required by applicable law, legal process, or a lawful request by a public authority, or to protect our rights, users, or the public.

We do not sell your personal information to third parties, and we do not share it with advertisers.

5. How we protect your information

We take reasonable measures to protect your information, including:

• access to customer and order data is restricted to authorised customer care and administrator staff only;
• our internal data-access interfaces are protected and require authenticated, token-based access;
• you can only view your own profile and order information by logging into the App with your own credentials; and
• data is transmitted over secure, encrypted connections.

No method of transmission or storage is completely secure, so while we work to protect your information, we cannot guarantee absolute security.

6. How long we keep your information

We keep your account and order information for as long as your account is active or as needed to provide the Service to you. We may retain limited information after account closure where necessary for legitimate purposes such as completing pending orders, fraud prevention, accounting, or meeting legal and regulatory requirements. When information is no longer needed for these purposes, we delete or anonymise it.

7. Your rights and choices

• Access and update your account and profile information at any time by logging into the App.
• Request deletion of your account and associated personal data (see the next section).
• Contact us with any privacy request or question using the details below.

Depending on applicable law, you may have the right to access, correct, or delete your personal information, including under India's Digital Personal Data Protection Act, 2023. To exercise any right, contact us using the details below; we may need to verify your identity before acting on a request.

8. Account and data deletion

You can request deletion of your account and the personal information linked to it at any time through our Account & Data Deletion page:

9. Children's privacy

The App is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top and, where appropriate, notify you within the App. Your continued use of the App after an update means you accept the revised policy.

11. Contact us

If you have any questions, concerns, or requests about this Privacy Policy or your personal information, contact us at:

Mamluk Pvt Ltd
1317-D, EC Road, Manamelkudi – 614 620, India
Email: mamluk@mamluk.in